Keep three records for each collection

  • Merchant order. Your order and attempt references, expected amount, currency and fulfilment state.
  • Gateway transaction. The gateway identifier, result, gross amount and the net or fee fields available in your reporting configuration.
  • Settlement. The settlement reference, currency, date and amount received, including adjustments where applicable.

Download a transaction report

For automated exports, request a report for the agreed date window, check the task status, then download the CSV when ready. Select the transaction identifiers, statuses, amounts and timestamps needed for your ledger. Store exported files in a restricted finance system.

Match collections to orders and settlements

  1. Join the merchant order and gateway transaction using a stored reference. Check gross amounts and currency before applying any fees.
  2. Group confirmed transactions using the settlement period agreed for your merchant account. Compare expected net amounts with the funds actually received.
  3. Record differences with a reason such as pending transaction, fee, refund, unmatched reference or settlement adjustment. Recheck exceptions after the next report before closing them.

Confirm your settlement terms

Confirm the settlement currency, destination, cut-off and applicable fees during onboarding. A payment confirmation marks the outcome of a collection. Your settlement records establish when the corresponding funds arrive.